Coronavirus Policy

Sadly due to being in lockdown we have to remain closed. Emails and messages will still be answered during this closure. 

Please carefully read all the safety guidelines shown below before attending your appointment so that you are fully prepared.

Help us to keep you, the team and everyone safe.

We are available for Hair appointments and some Beauty/Spa treatments are available.

The beauty & spa services we can provide are restricted at this time so please ask a member of our staff on booking for more details.

Be aware of COVID-19 symptoms – reschedule your appointment if you or anyone you have been in contact with in the last 14 days has experienced symptoms, including a cough, high temperature and loss/change of taste and/or smell.

Please wear a face mask to your appointment and on entering the spa, some services will require you to wear a mask throughout. Should you arrive without a face mask we will provide you with one but will charge a small fee  to cover this cost. 

So we can manage numbers in the reception area please only arrive at the time of your appointment and not before. If you are late it is possible that your appoinmtent may not be able to go ahead.

Keep your distance and maintain 2m from others where possible, if 2m is not possible 1m plus is acceptable.

Before entering the spa check to ensure there is no one stood at reception or stood back waiting to be seen. If you can’t keep your distance upon entering, please wait outside until safe to do so.

Clean your hands on arrival and exit with the sanitizer provided at reception.

Please attend all appointments alone & bring minimal belongings with you.

Magazines and newspapers will not be provided so please bring your own reading material should you wish to.

Children will not be able to accompany adults to any appointments for the foreseeable future.

If a child requires a hair appointment they must be of an appropriate age where they can be left unattended whilst having their hair cut, please discuss this when booking the appointment. The parent or adult will then have to leave the premises.

If you need to use the toilet, please let a member of staff know so we can unlock the door and clean it after use.

If you need a tissue there will be access to these in reception and please remember if you do need to sneeze or cough, please do so into the tissue, this should then be discarded into an enclosed bin followed by washing your wash hands thoroughly using our toilet facilities.

Avoid touching anything that is not necessary and can be avoided. If you’d like to look at a product or try a tester, please ask a member of our team who will be happy to help.

Drinks can now be provided in a disposable paper cup as advised in the government guidelines. If you would like to bring your own bottle of water to your appointment this is also allowed. Masks can only be removed to drink and then put back on straight away. No food is allowed to be consumed by our clients on site.

Risk assesments are in place and available to be seen and discussed with Louise should you wish to do so.

Please be understanding and patient, this is all new to us and we are all trying to adjust to the new measures that need to be taken including having to take the time to clean more areas, equipment and surfaces thoroughly in between clients.

Should you need to cancel your appointment we please ask where possible that you give us at least 24 hours’ notice so that we are able to offer the slot to someone else. We appreciate your understanding at this time.