Coronavirus Policy
Please carefully read all the safety guidelines shown below before attending your appointment so that you are fully prepared.
Help us to keep you, the team and everyone safe.
We look forward to welcoming you back to Buff soon when we re-open for Hair services only from the 8th July.
Be aware of COVID-19 symptoms – reschedule your appointment if you or anyone you have been in contact with in the last 14 days has experienced symptoms, including a cough, high temperature and loss/change of taste and/or smell.
So we can manage numbers in the reception area please only arrive at the time of your appointment and not before.
Keep your distance and maintain 2m from others where possible, if 2m is not possible 1m plus is acceptable.
Before entering the spa check to ensure there is no one stood at reception or stood back waiting to be seen. If you can’t keep your distance upon entering, please wait outside until safe to do so.
Clean your hands on arrival and exit with the sanitizer provided at reception.
Please attend all appointments alone & bring minimal belongings with you.
Magazines and newspapers will not be provided so please bring your own reading material should you wish to.
Children will not be able to accompany adults to any appointments for the foreseeable future.
If a child requires a hair appointment they must be of an appropriate age where they can be left unattended whilst having their hair cut, please discuss this when booking the appointment. The parent or adult will then have to leave the premises.
If you need to use the toilet, please let a member of staff know so we can unlock the door and clean it after use.
Clients are not required to wear a facial covering as advised in the government guidelines but if you feel more comfortable wearing one to your appointment then please do. All staff will be wearing visors for all treatments.
If you need a tissue there will be access to these in reception and please remember if you do need to sneeze or cough, please do so into the tissue, this should then be discarded into an enclosed bin followed by washing your wash hands thoroughly using our toilet facilities.
Avoid touching anything that is not necessary and can be avoided. If you’d like to look at a product or try a tester, please ask a member of our team who will be happy to help.
Drinks will not be provided as advised in the government guidelines so please ensure you bring a bottle of water to your appointment. We will however be able to provide water in a disposable cup if needed. No food is allowed to be consumed by our clients on site.
Risk assesments are in place and available to be seen and discussed with Louise should you wish to do so.
Please be understanding and patient, this is all new to us and we are all trying to adjust to the new measures that need to be taken including having to take the time to clean more areas, equipment and surfaces thoroughly in between clients.
Should you need to cancel your appointment we please ask where possible that you give us at least 24 hours’ notice so that we are able to offer the slot to someone else. We appreciate your understanding at this time.
